Quality Assurance

quality-assuranceYou can be totally confident in the support, advice and recommendations you receive from the Children’s Therapy Solutions team.

We operate a ‘best practice’ model and have procedures in place to track and review the services that we offer.

In line with the Health Care Professional Council, British Association of Occupational Therapists, College of Occupational Therapists and Data Protection Act 1998 standards and ethics, we confirm that we:

  • Audit, reflect on and review practice on a regular basis
  • Understand and implement the principles of quality control and quality assurance
  • Maintain effective audit trails and work towards continual improvement
  • Participate, where appropriate, in quality assurance programmes
  • Operate in a totally discrete manner and confidentiality is guaranteed…


All reports are drafted, read and reviewed by our clinical management team before being sent to you for approval. They are checked for appropriate content and relevant recommendations.

Programmes and treatment

All programmes and equipment recommendations are checked, reviewed and approved by our clinical management team.

Finance and expenses

All finance and expenses are reviewed prior to issue and conform to our strict protocol on cost-effectiveness and value for money.

We are proud of our commitment to quality. Work with us, and we guarantee a service based on excellence and integrity.

If you have any questions about our quality control protocol, please don’t hesitate to contact us.

COVID-19 Update

During these uncertain times, we are keen to keep you up-to-date with our service provision, which as you can appreciate is changing daily.

For reassurance CTS have set up a ‘Best Practice’ policy to ensure all our Occupational Therapists and Office Staff are working to the highest standard at all times; where ever we are based in the UK.

We are currently NOT seeing families at our designated CTS Clinics conforming to the recent request 23rd March 2020 @ 2030hrs from our government and NHS.

CTS are wanting to reassure you that we are highly committed to you and your child’s OT needs are cared for. We appreciate a lot of our families and service users are vulnerable and many have EHCP’s in place. As a service this requires us to ensure we continue to safeguard and meet the welfare needs of our service users effectively.

We are now providing alternative therapy to continue to support children, families and in some cases parents. We are using your appointment times and making contact via phone calls, conference calls, emails, Zoom and or Skype to support Telehealth Interventions.

Letters are being sent out to all our service users to reassure our commitment.

Please be reassured that all staff are taking every precaution to support our country in preventing the spread of this virus.

Please continue to check this site and our Facebook page for the latest updates. Alternatively call us on: 01664 567917.

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